A contractor role to leverage your customer service expertise in training large-scale language models. You’ll help evolve chatbots into advanced AI systems capable of global, personalized support.

Key Responsibilities:

• Engage with AI models in realistic support scenarios (live chat, product troubleshooting, billing inquiries, etc.)
• Test and document failure modes across CRM systems, call center operations, support ticketing, and omnichannel communication
• Verify model responses for accuracy, professionalism, and appropriate tone calibration
• Capture reproducible error traces and provide actionable feedback to improve prompt engineering and evaluation metrics

Required Skills & Experience:

• Deep expertise in customer communication, problem-solving, and conflict de-escalation
• Proficiency with CRM platforms, helpdesk tools, and support QA processes
• Familiarity with call center operations, ticketing systems, and omnichannel support
• Strong “show your work” communication style—clear, metacognitive explanations
• Bachelor’s or Associate degree in Business, Communications, or a related field (preferred)

Compensation & Contract Details:

• Pay rate: $6–$65 per hour (exact rate based on experience, expertise, and location)
• Contractor status: Must provide your own secure computer and high-speed internet
• No company-sponsored benefits (health insurance, PTO, etc.)