Client Support Specialist
You’ll build and maintain the infrastructure that powers scalable, reliable, and secure applications in a fast-paced, cloud-native environment. This role combines platform engineering, cloud infrastructure, backend development, automation, and DevOps practices, focusing on improving system reliability, accelerating development workflows, and enabling product teams to deliver high-quality solutions efficiently.
Key Responsibilities
- Design, build, and maintain scalable cloud infrastructure using Infrastructure as Code tools such as Terraform.
- Develop and support backend services using TypeScript, NestJS, and Node.js.
- Manage and optimize cloud environments on AWS, including services such as EC2, ECS, RDS, S3, CloudWatch, and related technologies.
- Build reusable infrastructure modules, internal platforms, and engineering tools that improve developer productivity and operational efficiency.
- Design and maintain CI/CD pipelines to support reliable software delivery and deployment automation.
- Monitor, troubleshoot, and support production systems to ensure high availability, performance, and reliability.
- Own platform features throughout their lifecycle, from architecture and implementation to monitoring and ongoing maintenance.
- Collaborate with product engineers to understand challenges and deliver platform solutions that improve development velocity.
- Implement security best practices, automation, and operational standards across infrastructure and application environments.
- Contribute to platform improvements that enhance scalability, observability, and operational excellence.
Ideal Candidate
- Experience working in Platform Engineering, DevOps Engineering, Site Reliability Engineering, or related infrastructure-focused roles.
- Strong hands-on experience with cloud platforms, particularly AWS.
- Proficiency with Infrastructure as Code tools such as Terraform.
- Experience building and supporting backend systems using TypeScript, Node.js, and modern application frameworks.
- Familiarity with MongoDB, PostgreSQL, and other database technologies.
- Strong understanding of CI/CD pipelines, automation practices, and production system management.
- Comfortable working within cloud-native architectures and distributed systems.
- Strong troubleshooting and problem-solving abilities with a focus on reliability and performance.
- Excellent communication skills and ability to collaborate across technical teams.
- Comfortable working independently in a remote, high-ownership environment.
Preferred Qualifications
- Experience working in high-growth startups or fast-paced technology companies.
- Experience building internal developer platforms or engineering productivity tools.
- Familiarity with monitoring, observability, and incident management practices.
- Experience supporting large-scale production environments and distributed systems.
- Demonstrated interest in automation, platform architecture, and infrastructure optimization.
Professional Attributes
- Highly proactive with a strong sense of ownership and accountability.
- Curious, analytical, and passionate about solving complex technical challenges.
- Collaborative team player who communicates clearly and effectively.
- Adaptable and comfortable operating in fast-changing environments.
- Focused on continuous improvement, automation, and operational excellence.
- Motivated by creating systems that help other engineering teams succeed.
Benefits and Highlights
- Fully remote work environment with no return-to-office requirements.
- Flexible scheduling within a globally distributed and asynchronous team culture.
- Opportunity to build platform capabilities that directly accelerate product development and innovation.
- Meaningful work supporting healthcare technology that positively impacts real users.
- Unlimited paid time off and strong work-life flexibility.
- High level of ownership, autonomy, and influence over platform strategy and engineering decisions.