CRM Specialist
Published
3 weeks ago
You’ll support CRM operations and sales enablement by maintaining accurate customer data, coordinating campaigns, and helping teams operate more efficiently. This role combines CRM administration, sales support, email campaign coordination, and reporting, ensuring customer records remain accurate while supporting marketing and sales initiatives across the business.
Key Responsibilities
- Maintain and update CRM records, ensuring lead and contact information remains accurate and organized.
- Support sales teams by processing lead updates and coordinating CRM-related activities.
- Set up, schedule, and manage email campaigns, including event communications and nurture sequences.
- Assist with campaign audience segmentation and list preparation to support targeted marketing efforts.
- Monitor campaign performance and prepare basic CRM and email marketing reports.
- Maintain CRM workflows, processes, and supporting documentation to ensure operational consistency.
- Perform regular data quality checks and help improve CRM data accuracy.
- Collaborate with sales and marketing teams to support campaign execution and customer engagement initiatives.
Ideal Candidate
- Experience in CRM administration, sales operations, marketing support, or related roles.
- Familiarity with Freshworks or similar CRM platforms.
- Strong understanding of lead management, contact databases, and CRM best practices.
- Experience supporting email campaigns, audience segmentation, and campaign scheduling.
- Comfortable working with CRM data, performance metrics, and reporting tools.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent attention to detail and commitment to maintaining accurate records.
- Strong communication and collaboration skills across sales and marketing teams.
Professional Attributes
- Organized, detail-oriented, and process-driven.
- Proactive and dependable with strong follow-through.
- Comfortable working independently in a remote environment.
- Adaptable and responsive to changing business priorities.
- Committed to delivering accurate, high-quality work that supports business growth.
Benefits and Highlights
- Fully remote UK-based opportunity.
- Opportunity to work across CRM operations, sales coordination, and marketing initiatives.
- Exposure to customer lifecycle management, email marketing, and sales enablement processes.
- Collaborative environment focused on operational excellence and continuous improvement.
