Join ElevenLabs, a cutting-edge Audio AI company, as a Customer Success Manager overseeing ~20 enterprise accounts. This is a high-impact role for someone who thrives in a fast-paced, AI-first startup and is passionate about building strong client partnerships and scaling systems to support exponential growth.

🎯 Key Responsibilities

• Manage a strategic book of ~20 enterprise clients
• Lead onboarding & day-to-day support, ensuring long-term satisfaction and retention
• Develop ElevenLabs’ scalable Customer Success playbook
• Monitor customer health, track product usage, and drive product adoption
• Identify expansion opportunities, and enhance overall customer experience
• Be the voice of the customer across internal product and growth teams
• Own KPIs, satisfaction scores, and usage metrics

✅ Requirements

• 3–7 years of experience in Customer Success
• Strong customer-centric and scalability mindset
• Excellent interpersonal and communication skills with C-level stakeholders
• Tech-savvy and analytical—able to address issues, interpret data, and drive solutions
• A product-driven mindset with an eye for customer needs and usability

💡 Working at ElevenLabs

• Remote-first, global team with offices in London, SF, NY, Tokyo, and Warsaw
• Fast-paced, minimal bureaucracy: High ownership and autonomy
• No job titles—only impact
• AI-first across every department

🎁 Perks & Benefits

• Flexible time off
• Coworking stipend for remote team members
• Learning & development budget
• Social travel stipend
• Annual company offsite