You will help turn interested prospects into qualified sales opportunities by engaging warm leads, understanding their needs, and securing appointments with Sales Representatives. This role combines appointment setting, inbound and outbound sales communication, lead qualification, relationship building, and persuasive communication, focusing on converting existing marketing-generated leads into scheduled sales conversations.

Key Responsibilities

• Engage prospective customers who have already expressed interest through marketing campaigns and other lead-generation channels.
• Conduct inbound and outbound calls with warm leads to understand their needs and determine their suitability for the company’s services.
• Schedule qualified appointments for Sales Representatives and ensure prospects receive clear information about next steps.
• Communicate the value of products and services effectively while addressing questions, concerns, and potential objections.
• Build rapport quickly with prospective customers and create a comfortable, professional experience throughout each conversation.
• Qualify leads by asking relevant questions, identifying customer needs, and assessing their level of interest and readiness.
• Use persuasive sales techniques to encourage prospects to schedule appointments without relying on high-pressure tactics.
• Follow up with interested leads when necessary to increase appointment booking and conversion opportunities.
• Maintain accurate records of prospect interactions, appointment details, and follow-up activities.
• Consistently work toward appointment-setting targets and other sales performance goals.
• Collaborate with Sales Representatives to ensure qualified prospects transition smoothly through the sales process.

Ideal Candidate

• Previous experience in sales, appointment setting, lead qualification, telesales, inside sales, or another customer-facing sales role.
• Strong spoken and written English communication skills.
• Proven ability to build rapport quickly and communicate confidently with prospective customers over the phone.
• Strong understanding of sales conversations, customer motivations, and the factors that influence purchasing decisions.
• Comfortable handling objections, asking qualifying questions, and communicating value effectively.
• Results-oriented with a strong desire to meet and exceed appointment and performance targets.
• Comfortable making both inbound and outbound calls in a sales-focused environment.
• Strong listening skills with the ability to identify customer needs and adapt conversations accordingly.
• Motivated by performance-based incentives and opportunities to increase earnings.

Preferred Qualifications

• Experience converting warm or marketing-generated leads into appointments or sales opportunities.
• Previous experience working in a high-volume phone sales, appointment-setting, or lead-generation environment.
• Familiarity with CRM systems, lead management platforms, or sales tracking tools.
• Experience working toward measurable KPIs such as appointments booked, conversion rates, contact rates, or sales targets.
• Demonstrated success handling customer objections and moving prospects toward the next stage of a sales process.

Professional Attributes

• Confident, personable, and comfortable speaking with new people.
• Positive and energetic with the ability to create a welcoming customer experience.
• Competitive and highly motivated to achieve strong performance results.
• Persistent and resilient when navigating objections or challenging conversations.
• Strong work ethic with a consistent commitment to meeting and exceeding expectations.
• Emotionally intelligent with a good understanding of customer behavior and decision-making.
• Self-motivated, accountable, and comfortable working toward individual performance goals.
• Professional and composed when handling difficult or uncertain customer interactions.

Other Requirements

• Flexible availability between 9:00 AM and 9:00 PM EST, Monday through Sunday, based on assigned scheduling needs.
• Reliable availability for both inbound and outbound prospect communication.
• Must complete all required pre-screening questions during the application process; incomplete pre-screeners will result in the application not being considered.

Benefits and Highlights

• Hourly base compensation combined with performance-based incentives.
• Additional earnings for every qualifying appointment successfully booked, regardless of whether the prospect ultimately enrolls.
• Opportunity to increase overall earnings through strong individual performance.
• No traditional cold calling, as prospects have already expressed interest through existing marketing efforts.
• Opportunity to strengthen skills in consultative selling, lead qualification, objection handling, and appointment conversion.
• Performance-driven environment where strong sales results are directly recognized and rewarded.