Customer Relationship Management → Terms in Customer Service analysis

Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 1 question
Customer Service Representative(CSR) 1
- Lecture2.1
  
  Customer Service Representative 09 min
Customer Service Analysis 1
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
Net Promoter Score 1
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
Telephone Etiquette 1
- Lecture5.1
  
  The right telephone etiquette 03 min
Troubleshooting and Escalation 1
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
Customer Complaint Resolution 1
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
Customer Service and Social Media 1
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
Building your Niche and monetizing Customer Relationship Management 1
- Lecture9.1
  
  Closing curtains 06 min
Customer Experience (CX) and Customer Feedback 1
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
Customer Service 1
- Lecture11.1
  
  Customer Service 17 min
New Trends, Job opportunities, AI & others 10
- Lecture12.1
  
  CRM vs. CSR 03 min
- Lecture12.2
  
  Customer Journey Mapping 14 min
- Lecture12.3
  
  Leveraging AI tools in Customer Service 04 min
- Lecture12.4
  
  Leveraging AI in Customer Service – Norby AI 26 min
- Lecture12.5
  
  Email Marketing Automation 29 min
- Lecture12.6
  
  Where to go from here 05 min
- Lecture12.7
  
  Customer Retention Techniques 20 min
- Lecture12.8
  
  Professional Networking & Job Success 15 min
- Lecture12.9
  
  Professional Networking & Job Success – LinkedIn (1) 10 min
- Lecture12.10
  
  Making money with CRM_CSR – Freelancing on Upwork 09 min
Real Life Application: Zoho Desk 1
- Lecture13.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

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2 Comments

Oladoye Emmanuel Oluwagbogo

October 1, 2024

I’m loving this

Daniel Achewu Meli

December 15, 2024

This section was nice

Introduction 2

Customer Service Representative(CSR) 1

Customer Service Analysis 1

Net Promoter Score 1

Telephone Etiquette 1

Troubleshooting and Escalation 1

Customer Complaint Resolution 1

Customer Service and Social Media 1

Building your Niche and monetizing Customer Relationship Management 1

Customer Experience (CX) and Customer Feedback 1

Customer Service 1

New Trends, Job opportunities, AI & others 10

Real Life Application: Zoho Desk 1

2 Comments

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